Dynamics 365 and Power Platform
The post explains how to use the new consent center in Customer Insights - Journeys' real-time marketing, from setting up compliance profiles, consent purposes, and contact point consent. It distinguishes between transactional emails and those needing explicit consent. It also clarifies storing consent, the shift from outbound customer communication, and manual consent addition. Lastly, it addresses loading consent from various sources
Customer Insights - Journeys are introducing numerous features aimed at enhancing real-time marketing. These include enhanced email engagement, customizable fonts, set quiet times, data capture from third-party forms, improved lead qualification, web interaction tracking, journey templates, and advanced bot protection among others.
This is a post showing how to create a Power Automate that triggers when a contact submits a form in Customer Insights - Journeys, and then sends an email to the owning user of that contact.
Microsoft's AI assistant, Copilot, continually expands its utility across Microsoft products. It now includes various functions in Dynamics 365 Customer Insights - Journeys such as facilitating journey creation, form design, email content creation, and customer segmentation. While many features remain in testing, users can try them in certain data centers, providing valuable feedback for future improvement and refinement.
Since March 2018 I've been blogging and working with Dynamics 365 Human Resources, or Talent as it was called back then. It's been quite a journey for me these years and I've learned so much and gotten to know many people, many of whom I now call friends. Much of it is thanks to D365… Continue reading Am I breaking up with HR?
Malin Martnes 