Dynamics 365 and Power Platform
The blog introduces Dynamics 365, detailing its two main areas: CRM and ERP applications. It highlights key ERP components like Business Central, Commerce, Finance, Human Resources, Supply Chain Management, and Project Operations, focusing on their functionalities for small to medium-sized businesses and larger enterprises. Future posts will explore the CRM aspect of Dynamics 365.
Microsoft's latest release wave introduces several long-awaited features, including custom branded links to boost customer confidence, dynamic content blocks for easier email updates, and enhanced record creation from customer journeys. The update also includes message expiration settings and Copilot-powered conversational SMS for better customer engagement.
The 2026 release wave introduces several features in Customer Insights, including the Private Preview (PP) and General Availability (GA) dates for new functionalities. Key updates include the introduction of MCP servers, Microsoft Fabric OneLake as a data source, enhanced audience targeting from previous campaign signals, and improved selection of field values for segment conditions.
This blog explains connectors within the Power Platform, which facilitate connections between applications and external data sources. Connectors allow automated data exchanges and integrations, making processes smoother without coding. Users can utilise existing connectors or create custom ones to meet specific needs, enhancing functionality in various Microsoft tools.
Copilot Studio is Microsoft's low-code platform for creating custom AI agents that automate tasks and enhance interactions. It enables organizations to build intelligent conversational assistants, integrating with various data sources while ensuring effective governance. With applications ranging from customer service to productivity aids, it significantly elevates operational efficiency and user experiences.
Malin Martnes 