Category: Journey

Customer Insights, Dynamics 365 Marketing, Journey

Consent center in Real-time marketing

Malin Martnes

The post explains how to use the new consent center in Customer Insights - Journeys' real-time marketing, from setting up compliance profiles, consent purposes, and contact point consent. It distinguishes between transactional emails and those needing explicit consent. It also clarifies storing consent, the shift from outbound customer communication, and manual consent addition. Lastly, it addresses loading consent from various sources

Customer Insights, Dynamics 365 Marketing, Journey, Power Automate

Send an email when a contact submits a form in Customer Insights – Journeys

Malin Martnes

This is a post showing how to create a Power Automate that triggers when a contact submits a form in Customer Insights - Journeys, and then sends an email to the owning user of that contact.

Copilot, Customer Insights, Dynamics 365 Marketing, Journey

Customer Insights -Journeys Copilot frenzy

Malin Martnes

Microsoft's AI assistant, Copilot, continually expands its utility across Microsoft products. It now includes various functions in Dynamics 365 Customer Insights - Journeys such as facilitating journey creation, form design, email content creation, and customer segmentation. While many features remain in testing, users can try them in certain data centers, providing valuable feedback for future improvement and refinement.