Read my posts about Dynamics 365 Customer Insights – Journeys.
What is <this tech> and what is it used for?
The blog series aims to provide an introductory guide to the Power Platform and Dynamics 365, addressing common questions about various technologies like Canvas apps, Dataverse, and Copilot Studio. It will feature insights from both AI and human experts, along with use cases from different customer sizes and resources for further learning.
Release wave 2, 2025 Customer Insights – Journey
It’s time for another release wave, lets look at what Microsoft are working on for the next six months. This post goes through Customer Insights – Journeys, I also have another post about Customer Insights – Data. Like all my other release wave posts GA is general available and PP is public preview. You can…
Automatically cancel event registrations
The post discusses the implementation of an event cancellation feature by Microsoft, greatly anticipated by users. It outlines the process for creating a cancellation button linked to an email, customizing confirmation emails, and managing event statuses.
One (event) journey to rule them all
This post guides event organizers on setting up automated emails and journeys in Dynamics 365 Customer Insights – Journeys. It details creating registration, reminder, and evaluation emails while incorporating conditional content for online and in-person events. The process uses triggers for registration and cancellation, streamlining event management effectively.
Outbound segments migration tool
Outbound is set to be removed from Customer Insights – Journeys by June 30, 2025. Microsoft’s Segment Migration Tool facilitate moving segments from outbound to real-time marketing, allowing users to import outbound segments efficiently and address errors during the migration to ensure successful transfers.
Customer Insights – Journey March Madness
This post shows how to use the unmapped fields in a marketing form in Dynamics 365 Customer Insights – Journeys
Event portal enhancements
In the February release we finally got a major enhancement to connecting events from Dynamics 365 Customer Insights – Journeys and Power Pages and your own website. This blog will go through how you can create a Power Pages website with event template and connect your event to your own website. Prerequisites To be able…
Release wave 1 2025 Customer Insights – Journeys
Microsoft is set to unveil exciting new features for Customer Insights – Journeys through October 2025, with many transitioning to general availability by April. Key enhancements include journey automation, data export capabilities, waitlist registrations, event portal creations, and streamline event communications.
Multiple segments in a journey
You can now have multiple segments to start a journey in Dynamics 365 Customer Insights – Journeys.
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Malin Martnes 