This post provides an overview of key components in Customer Insights-Data, including tables, relationships, enrichments, activities, measures, and segments.
MB-260: Microsoft Dynamics 365 Customer Insights (Data) Specialist
This is the starting post about the MB-260: Microsoft Dynamics 365 Customer Insights (Data) Specialist certification.
Consent center in Real-time marketing
The post explains how to use the new consent center in Customer Insights - Journeys' real-time marketing, from setting up compliance profiles, consent purposes, and contact point consent. It distinguishes between transactional emails and those needing explicit consent. It also clarifies storing consent, the shift from outbound customer communication, and manual consent addition. Lastly, it addresses loading consent from various sources
What’s coming in Customer Insights-Journeys in December-March?
Customer Insights - Journeys are introducing numerous features aimed at enhancing real-time marketing. These include enhanced email engagement, customizable fonts, set quiet times, data capture from third-party forms, improved lead qualification, web interaction tracking, journey templates, and advanced bot protection among others.
Send an email when a contact submits a form in Customer Insights – Journeys
This is a post showing how to create a Power Automate that triggers when a contact submits a form in Customer Insights - Journeys, and then sends an email to the owning user of that contact.
Malin Martnes 