Dynamics 365 and Power Platform
Microsoft's latest release wave introduces several long-awaited features, including custom branded links to boost customer confidence, dynamic content blocks for easier email updates, and enhanced record creation from customer journeys. The update also includes message expiration settings and Copilot-powered conversational SMS for better customer engagement.
The 2026 release wave introduces several features in Customer Insights, including the Private Preview (PP) and General Availability (GA) dates for new functionalities. Key updates include the introduction of MCP servers, Microsoft Fabric OneLake as a data source, enhanced audience targeting from previous campaign signals, and improved selection of field values for segment conditions.
This blog explains connectors within the Power Platform, which facilitate connections between applications and external data sources. Connectors allow automated data exchanges and integrations, making processes smoother without coding. Users can utilise existing connectors or create custom ones to meet specific needs, enhancing functionality in various Microsoft tools.
Copilot Studio is Microsoft's low-code platform for creating custom AI agents that automate tasks and enhance interactions. It enables organizations to build intelligent conversational assistants, integrating with various data sources while ensuring effective governance. With applications ranging from customer service to productivity aids, it significantly elevates operational efficiency and user experiences.
Microsoft Power Pages is a low-code platform enabling the creation of secure websites for external users, such as customers and partners. It integrates with Microsoft Dataverse, facilitating access to data through user-friendly designs and templates. Common applications include customer portals, event registrations, and secure data displays, enhancing user experience and data management.
Malin Martnes 