Microsoft's latest release wave introduces several long-awaited features, including custom branded links to boost customer confidence, dynamic content blocks for easier email updates, and enhanced record creation from customer journeys. The update also includes message expiration settings and Copilot-powered conversational SMS for better customer engagement.
Category: Customer Insights
Release wave 1 2026 Customer Insights – Data
The 2026 release wave introduces several features in Customer Insights, including the Private Preview (PP) and General Availability (GA) dates for new functionalities. Key updates include the introduction of MCP servers, Microsoft Fabric OneLake as a data source, enhanced audience targeting from previous campaign signals, and improved selection of field values for segment conditions.
What is <this tech> and what is it used for?
The blog series aims to provide an introductory guide to the Power Platform and Dynamics 365, addressing common questions about various technologies like Canvas apps, Dataverse, and Copilot Studio. It will feature insights from both AI and human experts, along with use cases from different customer sizes and resources for further learning.
Enhance user experience with model driven Power apps
Read about a no-code enhancement for views in model-driven Power Apps. They focus on improving user experience in Customer Insights - Journeys by managing building and room data. By customizing views using the Power Apps grid control, users can efficiently access room information within buildings.
Release wave 2, 2025 Customer Insights – Journey
It's time for another release wave, lets look at what Microsoft are working on for the next six months. This post goes through Customer Insights - Journeys, I also have another post about Customer Insights - Data. Like all my other release wave posts GA is general available and PP is public preview. You can… Continue reading Release wave 2, 2025 Customer Insights – Journey