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Customer Insights, Data, Dataverse, Dynamics 365, Journey, Power Apps, Power Automate, Power Platform, What is and what is it used for

What is <this tech> and what is it used for?

The blog series aims to provide an introductory guide to the Power Platform and Dynamics 365, addressing common questions about various technologies like Canvas apps, Dataverse, and Copilot Studio. It will feature insights from both AI and human experts, along with use cases from different customer sizes and resources for further learning.

Customer Insights, Data, New release

Release wave 2, 2025 Customer Insights – Data

It's time for another release wave, lets look at what Microsoft are working on for the next six months. This post covers Customer Insights - Data, I also have another post about Customer Insights - Journeys. Like all my other release wave posts GA is general available and PP is public preview. You can read… Continue reading Release wave 2, 2025 Customer Insights – Data

Customer Insights, Data, Dynamics 365, New release

Release wave 1 2025 Customer Insights – Data

The upcoming features for Dynamics 365 Customer Insights - Data in release wave 1 2025 promise significant enhancements. Key improvements include Copilot integration, Delta Lake for faster updates, and better synchronization options with Fabric OneLake. Enhanced audience targeting based on prior engagements further strengthens campaign relevance.

Customer Insights, Data, New release

Release wave 2 2024 – Customer Insights – Data

Release wave 2, 2024 introduces new features for Customer Insights - Data until March 2025. Key highlights include Delta Lake format for faster insights, automated segment and measure management, Microsoft OneLake and Dataverse integration, and generating insights from marketing interactions. These updates aim to simplify data management and improve customer insights.

Certification, Customer Insights, Data, Dynamics 365, Dynamics 365 Marketing, Journey

Microsoft Dynamics 365 Sales and Customer Insights Certifications Retirement: What You Need to Know

Microsoft is retiring mb-210, mb-220, and mb-260 Dynamics 365 certifications and introducing Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate.