Dynamics 365 and Power Platform
Microsoft's latest release wave introduces several long-awaited features, including custom branded links to boost customer confidence, dynamic content blocks for easier email updates, and enhanced record creation from customer journeys. The update also includes message expiration settings and Copilot-powered conversational SMS for better customer engagement.
The post discusses the implementation of an event cancellation feature by Microsoft, greatly anticipated by users. It outlines the process for creating a cancellation button linked to an email, customizing confirmation emails, and managing event statuses.
This post guides event organizers on setting up automated emails and journeys in Dynamics 365 Customer Insights - Journeys. It details creating registration, reminder, and evaluation emails while incorporating conditional content for online and in-person events. The process uses triggers for registration and cancellation, streamlining event management effectively.
Do you or your customer have multiple brands and multiple purposes for customers to register to? Want to have one form to collect all consent, but you're struggling with how to do that? This post has the solution for you!
You can now have multiple segments to start a journey in Dynamics 365 Customer Insights - Journeys.
Malin Martnes 