Customer Insights, Dynamics 365 Marketing, Journey

Automatically cancel event registrations

The post discusses the implementation of an event cancellation feature by Microsoft, greatly anticipated by users. It outlines the process for creating a cancellation button linked to an email, customizing confirmation emails, and managing event statuses.

Customer Insights, Journey

One (event) journey to rule them all

This post guides event organizers on setting up automated emails and journeys in Dynamics 365 Customer Insights - Journeys. It details creating registration, reminder, and evaluation emails while incorporating conditional content for online and in-person events. The process uses triggers for registration and cancellation, streamlining event management effectively.

Customer Insights, Journey, New release

Event portal enhancements

In the February release we finally got a major enhancement to connecting events from Dynamics 365 Customer Insights - Journeys and Power Pages and your own website. This blog will go through how you can create a Power Pages website with event template and connect your event to your own website. PrerequisitesCreating your eventOn a… Continue reading Event portal enhancements

Customer Insights, Dynamics 365, Journey, New release

Release wave 1 2025 Customer Insights – Journeys

Microsoft is set to unveil exciting new features for Customer Insights - Journeys through October 2025, with many transitioning to general availability by April. Key enhancements include journey automation, data export capabilities, waitlist registrations, event portal creations, and streamline event communications.

Customer Insights, Dynamics 365, Dynamics 365 Marketing, Event, Journey

Lists in emails in Customer Insights – Journeys

In Dynamics 365 Customer Insights - Journeys, users can list various items in an email as long as they are registered in Dataverse. This can include different insurances, contact names, purchased products, event passes, and registered event names.